Support runs 24/7 with an average reply under two minutes. The fastest way to\nresolve anything about an order is to send us the order id — it lets us find the\ntransaction on the first reply instead of searching for it.
\n\nMost enquiries are answered faster with a little information attached:
\nPlease do not send passwords. We never ask for your panel password or your social\nmedia account password, and no legitimate support request will ever need one.
\n\nAn order is stuck in Pending. Check the average time shown on that\nservice. Suppliers sometimes run behind their own estimate; if it is well past that,\nsend us the order id.
\nMy order delivered less than I ordered. That is drop, and it is\nnormal across the industry. If the service carries a refill guarantee, raise the refill\nwith your order id inside the refill window and it will be replaced.
\nAn order failed. Failed orders are not charged. Send the order id and\nwe will review the balance and credit it where it was not returned automatically.
\nHow do I report a supplier problem? Send the order id and describe\nwhat you saw. Supplier quality is the thing we can actually act on.
\n\nLast updated: .